Oracle Utilities

Oracle Utilities Customer Care and Billing (CC&B) is a modern Customer Information System that is designed to meet the needs of all utilities now and into the future. It is a complete billing and customer care application that handles every aspect of the customer lifecycle, from service connection to payments processing and everything in between.

Oracle Utilities Customer Care and Billing is designed to get utilities up and running quickly with a fully integrated, powerful CIS, and keep utilities moving forward as business needs evolve.

Faster Implementation

• Highly configurable features and processes eliminate the need for heavy customization and speed implementation
• Includes prebuilt workflows based on industry best practices to keep utilities running their best
• Multiple deployment options fit any utility’s budget and time requirements
• Upgrades quickly to keep utilities empowered with the latest features and tools Powerful Platform
• Part of the most complete platform in the industry
• Pre-integrated with Oracle Utilities applications, including Oracle Utilities Customer Self Service, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management, Oracle DataRaker, and more
• Oracle Utilities Customer 2 Meter deployment delivers robust meter data management and CIS within one solution, allowing scalable, seamless support for growing smart meter programs
• Complete, market leading customer experience, marketing, and sales tools to meet any utility’s unique needs with support for multi-channel communications and marketing